This Shipping Policy explains how orders are reviewed, prepared, dispatched, and supported after placement. It is intended to help customers understand timelines, international shipping limits, and the responsibilities of both parties before purchase.
If you need a destination-specific estimate, customs document check, or wholesale shipment arrangement, contact our team before payment confirmation so the order pathway can be reviewed in advance.
Orders placed through this website are subject to stock review, payment confirmation, destination screening, and final confirmation by our team. Submission of an order or inquiry does not guarantee immediate acceptance or same-day dispatch.
Standard in-stock retail orders are generally reviewed and prepared within 1 to 3 business days. Wholesale, OEM, ODM, custom packaging, and documentation-heavy orders may require additional coordination time before dispatch.
Available carriers and delivery windows vary by destination, order size, customs requirements, and local service conditions. International deliveries are typically estimated after order review, and transit times shown during communication are estimates rather than guaranteed delivery commitments.
For cross-border shipments, customers are responsible for confirming that imported products, labeling, and documentation are acceptable in the destination market. Import duties, taxes, brokerage fees, and customs-related delays are determined by local authorities and are generally the responsibility of the buyer unless otherwise agreed in writing.
Customers are responsible for providing complete and accurate shipping information. We are not responsible for delays, storage fees, return charges, or delivery failures caused by incorrect addresses, refusal of delivery, or inability of the carrier to complete the shipment after reasonable attempts.
If a parcel arrives visibly damaged or if there is a shipment concern, contact our support team promptly with the order reference, destination details, and clear photos of the external packaging and product condition so the case can be reviewed with the relevant service providers.